user 290393
About Candidate
Location
Education
Work & Experience
Managed and monitored data center operations, including hardware, software, and critical systems such as UPS, air-conditioning, and fire protection, utilizing tools such as Itheon, and AKCP • Experienced in issues solving and update MS Windows, Microsoft 365, share point, and MS Office applications. • Experience with IP networking, networking protocols, IPSec, VPN's, firewalls, proxy services, DNS, email, access lists • Monitored and maintained host computer systems (Windows servers, Linux servers, and AWS-hosted servers (EC2 and RDS). and Network, ensuring optimal performance. (OpManager). Troubleshot and resolved network issues involving routers, switches, firewalls, and wireless access points across over 105 branches and provided 1st level support for end-users. • Monitored and analyzed security events using SIEM tools such as FortiSIEM to detect and respond to threats. Utilized the OTRS ticketing system to escalate high-risk threats to the 2nd level Security team for timely resolution. • Managed system firmware/software updates and maintain detailed records of downtime and equipment inventory. ·Collaborate with external third party vendors when IT support required.
• Delivered level one support for more than 250 executive users on the Campus network. • Managed and maintained computer lab systems, including Windows PCs and Apple Macs, ensuring optimal performance and usability for students and staff. • Managed Office 365/Exchange Online, specializing in administration and user management (modifies and manages user accounts and group permissions). • Managed Active Directory (AD) security, including user rights, local accounts, and security policies. (Microsoft Sever 2019) Effectively resolved hardware and software issues related to printers, scanners, computers, laptops, and mobile devices, . • Managed virtual machines efficiently utilizing VMware ESXi and Hyper-V. • Delivered remote support through terminal server and VPN, escalating high-priority issues to 3rd level support when necessary. • Expert in troubleshooting high-speed internet connectivity issues, including Cable/DSL and wireless connections. • Contributed to the maintenance of the campus network infrastructure, involving switches, routers, NAS, CCTV, and firewalls. Experienced with End point security systems and Antivirus software ( Bitdefender)